WE HAVE A NEW CUSTOMER LOGIN AREA:
VISIT THE NEW CUSTOMER SUPPORT PORTAL HERE
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If you need assistance or help to log in please call us at 1-866-778-1212
As mentioned in our earlier emails we have completed our migration to a new customer portal. The new upgraded portal will provide faster access to support resources, and include an integrated system for both support services and order status tracking.
It’s critical to login and setup your new account using the procedure below.
In order to setup your password please enter your email address (one we have on file for you) and then press the “Forgot your password?” link. The system will send you a temporary password. The temporary password can be used to gain access to your account and then you can update your password as needed.
Only use the email address we have on file as your Portal Username otherwise you will not receive a temporary password.
Once this is completed, you will be able to create new trouble tickets through the support portal.
Besides using the support portal you can also call us at 866-778-1212 and pick the technical support extension (not the account management extension). You will be routed to somebody that can help you with technical issues.