State of the Art Chicago Area Data Center
NetSource has been providing datacenter services to the Chicago area and across the Midwest since 1995. We fully own and operate our SSAE18 & SAS70 Type 2, SOC1, SOC2 Naperville, IL datacenter providing us complete control over the quality of the hosting services we provide. You will have the peace of mind knowing that your mission-critical assets are secure in our state-of-the-art datacenter. We offer the best in reliability and performance with a 99.999% network availability service level agreement through our backbone including multiple redundant 10 gigabit fiber bandwidth connections to multiple Internet providers for redundancy. Additionally, access to your equipment and professional technical support is available 24/7/365. With NetSource, your enterprise hosting needs are in good hands.
We also own a datacenter located in Jackson, MS for Disaster Recovery or cloud based hosting services.
Main Network Specifications and Features
Our Chicago datacenter was built using the TIA-942 datacenter standards and provides you with a fully redundant hosting solution for your business. We regularly maintain the datacenter with scheduled maintenance on all critical systems.
- SSAE18 Type 2, SOC1, SOC2 audited by third party firm
- Customers and clients have been audited and passed HIPAA, Sarbanes-Oxley, Gramm-Leach-Bliley, SAS-70/SSAE16
- PCI compliant for credit card handling and handling of financial data
- Multiple Physical POEs (points of entry) for fiber inputs
- 10 Gbps+ backbone guarantees fast response times
- 1000 Mbps (GigE) fiber connections to rack for high bandwidth needs
- Redundant bandwidth carriers means no single point of provider failure – multiple internet providers
- BGP4 is being used on border routers to ensure the quickest path between every request
- 42 U, 21 U, 14 U, locking cabinets supporting standard 19″ mounting rails
- 20-amp 120 volt AC circuits, 3-phase 208V circuits available. 60 Amps+ capacity in each rack
- Geographically stable (low disaster occurrence) located 35 miles west of Chicago, Illinois. Located 1/2 mile off I-88
- Senior Level system administrators on call 24/7/365 with emergency phone numbers
Power System Specifications
The datacenter electrical power system contains fully redundant uninterruptible power systems (UPS) with backup generators. We have regular scheduled maintenance checks on all power systems to ensure they will work when they are needed. Our power system is one that you can rely on, as we have proven the success with zero failures! Additionally, we are located in a new section of Naperville and our physical location has some of the most reliable power in the state of Illinois.
- Redundant APC UPS’s – uninterruptible power supply batteries, powers equipment during generator startup (N+1)
- Hospital-grade generators provide for backup power
- Dense high capacity circuit distribution to prevent circuit failures or load issues
- 120 VAC and 208 VAC (single and three phase power availability) – 60 amps+ possible in each rack
- 24/7 Electrical circuit load monitoring and management by trained professionals
- APC valve-regulated lead-acid (VRLA) batteries providing backup at full load
- Generator backup – 24 hours of on-site fuel plus emergency refueling services to resupply in an emergency
- Uninterrupted transfer of power using high capacity UPS and Automatic Transfer Switch (ATS)
- Transfer of power is completely automatic and transparent in the event of an outage
- Regularly scheduled maintenance with certified power generator contractors
- 24/7/365 monitoring of generator systems at Network Operations Center – NOC
- Scheduled generator testing and periodic inspections
Cooling / Environmental Specifications
The NetSource datacenter has redundant HVAC systems, so at maximum cooling times a system can be completely down and it will not affect room conditions. We keep the front of our racks at between 70 – 73 degrees F (according to environmental ASHREA standards) to ensure your server equipment runs as efficiently as possible. We also control the humidity in the center to ensure a long life for your equipment. Our setup ensures a cool environment for your equipment.
- Redundant HVAC cooling capacity according to standards
- Liebert and APC datacenter grade air conditioners in N+1 setup to ensure 100% up-time
- Leak detection system – upon detection of any water near system, the leak detection will send an alarm
- Data center environment maintained at optimal temperature and humidity levels for equipment
- 24/7/365 HVAC emergency service contracted by certified professionals with years of experience
- Contracted maintenance with certified HVAC contractors specializing in Liebert and APC equipment
- Computer controlled humidification system takes the guess work out of the controls
- 10 foot ceiling height contributes to maintaining ambient air temp of 70 degrees F
- 2 foot raised floor for under floor cooling is very efficient for putting cold air where it is needed
Fire Detection and Suppression System
The NetSource datacenter is protected by the best available fire protection in existence today. Careful planning and high end equipment ensure that your expensive investment is safe within our walls.
- Full fire detection systems installed above and below all racks allow us to quickly address issues
- Photoelectric early warning smoke detectors installed
- Heat detection warning systems act as secondary system to smoke detectors
- FM-200 fire suppression system – safe gas based fire system
- Dual interlock pre-action dry pipe fire suppression systems for added protection
- Water held outside critical equipment areas and is not directly above equipment
- Fail-safe alarm system to prevent false discharge or tampering of system when armed
- Server room has been fire-protected on all 4 walls to prevent fire creep from outside source
- Zone-specific discharge of pre-action systems to limit negative effect of a discharge
Security
We are committed to providing the highest level of security to safeguard your equipment 24 hours a day. With multiple levels of security, entry into the data center is restricted by proximity cards and access codes. Video surveillance and stringent data center escort requirements protect your equipment. Additionally, we maintain over 90 days of electronic video storage that can be reviewed at any time.
- Cement building with no windows in datacenter prevents entry or viewing of equipment
- No signage describing NetSource’s data center services on outside building
- Intrusion detection alarm systems in place throughout the datacenter
- Event driven, fixed mount digital Closed Circuit (CCTV) with digital archive
- All entry, exit, and datacenter locations under video surveillance 24/7
- Fail-safe alarm system to prevent false discharge or tampering of system
- Key card and Code Access required to enter datacenter at all times
- Database of individuals authorized to access the facility is used and monitored
- Every individual rack in the datacenter is always locked with access code and key
- Emergency pager and phone support to all clients for emergency priority
- All access is electronically logged into a NetSource client database via keycards.
Operations and Control Center
NetSource has a state-of-the-art NOC to view and monitor our entire system. We employ professional system administrators that have been trained on emergency techniques and management of both Windows and Linux servers, and provide all of our clients 24/7/365 technical support in person or on the phone.
- State-of-the-art high resolution data audio/video screens to monitor data
- Command consoles for control of local and remote systems in datacenter
- Secure, highly restricted access to operations center by trained staff only
- Monitor and control of environmental systems (e.g. electrical, cooling, etc.)
- Network systems 24/7/365 monitoring and management to ensure up time
- Remote systems for backup service monitoring during non-business hours
- Control Center (NOC) built from the ground up as a datacenter control room
Customer Convenience
NetSource offers various features that provide for an added level of service to our customers, such as roof access for customer equipment, customer convenience rooms, and more. The customer convenience room allows you to work quietly, eat lunch, or make a cup of coffee. We even provide a conference room space if you need to have a company meeting at NetSource.
- Full datacenter roof rights for antenna installations if your hosting environment needs access
- We can mount most types of antennas with proper documentation and advanced planning
- Roof portals for waterproof cable entry so that installation is easy and effective
- Satellite or Cable TV can be brought into our center for specific needs
- Special customer convenience room with kitchen, bathrooms, and quite areas to work
- On-site office space setup room that can be reserved without charge for current customers
- Conference room with audio / visual facilities that can be reserved for special meetings
- Fully functioning crash-carts in the datacenter so you don’t need to bring your own equipment
- Staffed system administrators to answer your questions or meet with you on your setup
- Access to all major telecommunications providers in the building. We offer Cross-Connects
- Datacenter is kept clean and dust free to ensure proper equipment functionality
